Elite Medical Billing Services Privacy Policy
Last updated: September 26, 2026
SCOPE AND PURPOSE
This Privacy Policy (“Policy”) explains howElite Medical Billing Services and its affiliated companies, subsidiaries, and parent companies, if applicable (collectively, “Elite Medical Billing Services,” “Elite,” “we,” “us,” or “our”), collect, use, disclose, protect, and retain information obtained from you through our websites, online services, applications, and other digital platforms that link to this Policy (collectively, the “Sites”).
This Policy also applies to information collected through certain offline interactions, including when you contact our representatives, visit our offices, attend an Elite event, participate in a meeting, request information about our services, or otherwise interact with us in circumstances where this Policy is provided or made available to you.
This Policy does not apply to products, services, websites, applications, or platforms that have their own privacy policies or are operated by third parties. We do not control the privacy practices of third-party websites, applications, social media platforms, or services. We encourage you to review the applicable privacy policies of those third parties before providing them with personal information.
Elite Medical Billing Services provides medical billing, coding, revenue cycle management, credentialing, denial management, billing audits, compliance support, chart review, payment posting, reporting, and related healthcare administrative services to healthcare providers and medical practices.
When we process information on behalf of a healthcare provider or other customer, we may process that information according to the applicable service agreement, Business Associate Agreement (“BAA”), and other contractual requirements. Where applicable, our handling of protected health information (“PHI”) is governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.
If you receive healthcare services from one of our customers, that healthcare provider may have its own privacy practices and privacy policy governing your information. Questions concerning how your healthcare provider uses your health information should generally be directed to that provider.
WHAT SERVICES OR FUNCTIONS DOES ELITE MEDICAL BILLING SERVICES PROVIDE?
Elite Medical Billing Services provides administrative and revenue cycle services to healthcare providers, medical practices, clinics, and other healthcare organizations.
Our services may include:
- Medical billing and claims management
- Medical coding support
- Revenue cycle management (RCM)
- Credentialing and provider enrollment
- Insurance verification and eligibility support
- Claims submission and follow-up
- Denial management and appeals support
- Payment posting
- Accounts receivable management
- Billing audits and compliance support
- Chart review and validation services
- Revenue cycle reporting and analysis
- Specialty medical billing services
- Practice billing support
- Other healthcare administrative and financial services
The specific services provided to a customer depend on the applicable agreement and scope of services.
For additional information about Elite Medical Billing Services, please visit our website or contact us using the information provided in the “How to Contact Us” section below.
SMS / TEXT MESSAGING PRIVACY
If you voluntarily opt in to receive text messages from Elite Medical Billing Services, we may collect your mobile phone number, consent information, the date and time of your opt-in, the method through which you provided consent, and relevant message history.
We use this information to send the text messages you requested, communicate with you regarding our services or inquiries where applicable, and process opt-out requests.
Mobile phone numbers, SMS opt-in information, and SMS consent data will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share your mobile phone number with service providers that help us operate our SMS messaging program, but only as necessary to provide and administer those messaging services.
We do not sell, rent, or trade mobile phone numbers or SMS consent information.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You may reply STOP to opt out of text messages or HELP for assistance, where supported by our messaging program.
For SMS support, please contact:
Email: [Privacy/Support Email]
Phone: [Phone Number]
Please also review our SMS Terms & Conditions and SMS & Communications Policy, if applicable.
WHAT KIND OF PERSONAL DATA DO WE COLLECT?
“Personal information” or “personal data” generally means information that identifies, relates to, describes, or can reasonably be associated with an individual.
The types of personal information we collect depend on how you interact with Elite Medical Billing Services.
Depending on the circumstances, we may collect the following categories of information:
Identifiers
This may include:
- Name
- Email address
- Telephone number
- Mailing address
- IP address
- Online identifiers
- Account or user identifiers
Customer and Business Information
This may include information contained in customer or business records, such as:
- Practice name
- Organization name
- Business address
- Contact information
- Account information
- Service preferences
- Billing or contractual information
This may include information concerning services requested, purchased, or considered, as well as records of communications relating to our services.
Commercial Information
Internet or Electronic Network Activity
This may include information about how you interact with our Sites, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- General browsing activity
- Date and time of website visits
- Referral information
- Website interaction information
Professional or Employment Information
Depending on your relationship with us, we may collect information such as:
- Job title
- Employer
- Professional role
- Healthcare specialty
- Practice information
- Professional contact information
Geolocation Information
We may collect general location information, such as approximate geographic location derived from an IP address.
If our services use functionality requiring precise geolocation information, we will obtain appropriate permission where required by applicable law.
Health Information
Elite may process health information, including PHI, when providing medical billing, coding, revenue cycle management, or related services on behalf of healthcare providers.
When we process PHI on behalf of a healthcare provider, such information may be governed by HIPAA, applicable Business Associate Agreements, and other applicable legal and contractual requirements.
THROUGH WHAT MEANS DO WE COLLECT YOUR PERSONAL DATA?
We may collect personal information through several methods.
Information You Provide Directly
You may voluntarily provide information to us when you:
- Complete a form on our Sites
- Request information about our services
- Request a consultation
- Contact us by phone, email, or other communication methods
- Submit an inquiry
- Request a proposal or service information
- Participate in a survey
- Communicate with our representatives
- Apply for employment, where applicable
- Create or use an account, where applicable
Depending on your interaction with us, we may request information such as your name, organization or practice name, email address, telephone number, professional role, specialty, and other information relevant to your request.
Information Collected Automatically
When you visit our Sites, we may automatically collect certain information through cookies and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- General location information
- Pages visited
- Time spent on pages
- Links clicked
- Website interaction information
- Referring website
- Other technical information
Information From Other Sources
Where permitted by applicable law, we may receive information from other sources, including:
- Business partners
- Service providers
- Marketing or lead-generation providers
- Professional directories
- Social media platforms
- Publicly available sources
- Referral partners
- Other individuals or organizations authorized to provide the information
Information obtained from third parties will be handled according to applicable law and the purposes for which it was provided.
IN WHAT WAYS DO WE USE YOUR PERSONAL DATA?
We may use personal information for the following purposes:
Providing Requested Services
We may use information to provide, administer, maintain, and improve our services.
Responding to Inquiries
If you contact us, we may use your information to respond to your questions, requests, consultation inquiries, or other communications.
Managing Customer Relationships
We may use information to establish, maintain, and manage relationships with healthcare providers, practices, organizations, business partners, and other customers.
Improving Our Services
We may use information to evaluate and improve our services, website functionality, customer experience, and business operations.
Communications
We may use contact information to communicate with you regarding:
- Requested services
- Account or service matters
- Consultations
- Updates
- Customer support
- Educational information
- Newsletters
- Marketing communications, where permitted by applicable law
You may have the ability to opt out of certain marketing communications.
Security and Fraud Prevention
We may use information to maintain the security, integrity, and functionality of our Sites and services and to detect, prevent, investigate, or address fraud, unauthorized activity, or security incidents.
Legal and Regulatory Compliance
We may process information when necessary to comply with applicable laws, regulations, legal processes, contractual obligations, or lawful governmental requests.
Business Operations
We may use information for legitimate business purposes consistent with the context in which the information was collected, including administrative, accounting, auditing, quality assurance, compliance, and operational purposes.
Healthcare Administrative Services
When acting on behalf of healthcare providers, we may process information as necessary to perform contracted medical billing, coding, revenue cycle management, credentialing, claims management, denial management, payment posting, reporting, auditing, or other healthcare administrative services.
De-Identified and Aggregated Information
Where permitted by applicable law and contractual obligations, we may use information that has been properly aggregated, anonymized, or de-identified for purposes that do not identify an individual.
Where HIPAA applies, de-identified information will be handled in accordance with applicable HIPAA requirements and applicable agreements.
Mobile phone numbers, SMS opt-in information, and SMS consent data are excluded from disclosures for third-party marketing or promotional purposes.
IN WHAT WAYS DO WE DISCLOSE OR EXCHANGE YOUR PERSONAL DATA?
We may disclose personal information in accordance with applicable law and the purposes described in this Policy.
Depending on the circumstances, information may be disclosed to the following categories of recipients.
Service Providers and Vendors
We may share information with service providers that perform services for us, such as:
- Website hosting
- Information technology
- Customer support
- Data storage
- Analytics
- Communications
- Marketing services
- Security services
- Payment processing
- Business administration
These providers may access information only as necessary to perform services for us and subject to applicable contractual requirements.
Healthcare Provider Customers
When Elite Medical Billing Services processes information on behalf of a healthcare provider, we may provide information to that healthcare provider as necessary to perform the services requested and according to applicable agreements.
Business Associates and Healthcare-Related Service Providers
Where applicable, we may work with vendors or other organizations that assist us in providing healthcare administrative services. Where required, appropriate contractual safeguards, including Business Associate Agreements, may be used.
Affiliates and Related Entities
Where applicable and permitted by law, we may share information with affiliated or related entities for legitimate business purposes, including administration, customer support, security, compliance, and business operations.
Legal and Regulatory Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a lawful request from a government authority
- Comply with a court order or legal process
- Enforce applicable agreements
- Protect our rights or property
- Investigate suspected fraud or unlawful activity
- Protect the safety of individuals
- Prevent or address security threats
Business Transactions
Information may be disclosed in connection with an actual or proposed merger, acquisition, financing, reorganization, sale, transfer, or other business transaction involving all or part of our business or assets.
With Your Consent or Direction
We may disclose information when you direct us to do so or provide appropriate consent.
Publicly Available Information
If you voluntarily post information on a public portion of our Sites, social media pages, reviews, or other publicly accessible platforms, that information may be viewed or used by others.
You should use caution when deciding what personal information to make publicly available.
De-Identified Information
Where permitted by law and applicable agreements, we may disclose properly de-identified or aggregated information that cannot reasonably be used to identify an individual.
Where HIPAA applies, de-identification of PHI will be performed using a method permitted by HIPAA, such as the applicable Safe Harbor or Expert Determination method.
We do not sell mobile phone numbers or SMS opt-in/consent information to third parties. Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.
HOW DO WE SAFEGUARD AND RETAIN DATA?
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
Depending on the nature of the information and our services, safeguards may include:
- Access controls
- Authentication procedures
- Encryption or other security measures
- Employee training
- Security monitoring
- Administrative policies and procedures
- Vendor management
- Physical safeguards
- Incident response procedures
However, no method of transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.
We retain personal information for periods appropriate to the purposes for which it was collected, our contractual obligations, legal and regulatory requirements, and legitimate business needs.
When information is no longer required, we may delete, destroy, anonymize, or de-identify it in accordance with applicable law and our applicable retention procedures.
In some circumstances, technical, legal, regulatory, or operational requirements may prevent immediate deletion or de-identification. Where applicable, we will take reasonable steps to restrict further processing.
DATA COLLECTION METHODS AND TECHNOLOGIES INCLUDING COOKIES
Our Sites may use cookies and similar automated technologies to support website functionality, security, analytics, and user experience.
These technologies may include:
- Cookies
- Pixels
- Web beacons
- JavaScript
- Analytics technologies
- Advertising technologies
- Software development kits (SDKs)
- Similar tracking technologies
Cookies are small text files that may be stored on your device when you visit a website.
We may use these technologies to:
- Keep our Sites functioning properly
- Remember preferences
- Understand website usage
- Analyze traffic
- Improve website performance
- Maintain security
- Measure advertising effectiveness
- Deliver or measure relevant advertising where permitted
Third-party service providers may also use cookies or similar technologies on our Sites. Their collection and use of information may be governed by their own privacy policies.
Where required by applicable law, we will provide appropriate choices regarding cookies and similar technologies.
You may manage certain cookie preferences through the cookie settings or preference-management tools available on our Sites.
You may also be able to control cookies through your web browser settings. Disabling certain cookies may affect the functionality of some portions of our Sites.
TECHNOLOGY INTEGRATIONS AND SOCIAL MEDIA
Our Sites may contain links, integrations, or features associated with third-party websites, social media platforms, analytics services, advertising services, or other technology providers.
If you interact with a third-party integration, that third party may independently collect information about you.
For example, third-party platforms may provide features that allow you to:
- Share content
- Like or interact with content
- Access social media accounts
- Submit information through third-party forms
- Connect accounts
- Use third-party services
Information collected by third parties is governed by their own privacy policies and terms of use.
We may also maintain social media profiles and may receive information when you interact with our social media content.
If you publicly mention Elite Medical Billing Services or our Sites on social media, we may be able to view or use that public mention in accordance with applicable law and the policies of the applicable platform.
We encourage you to review the privacy policies and terms of use of any third-party platforms you use.
RIGHTS FOR RESIDENTS OF APPLICABLE STATES
Residents of states with applicable consumer privacy laws may have certain rights regarding their personal information.
Depending on the law applicable to you, these rights may include:
- The right to know whether we process your personal information
- The right to access personal information
- The right to correct inaccurate personal information
- The right to request deletion of personal information
- The right to obtain a portable copy of certain personal information
- The right to opt out of certain sales or sharing of personal information
- The right to opt out of targeted advertising
- The right to opt out of certain profiling or automated decision-making
- The right to appeal certain decisions regarding privacy requests
- The right to limit certain processing of sensitive personal information where applicable
Not every right is available in every jurisdiction, and certain exceptions may apply.
If applicable law requires consent before we process certain sensitive personal information for a particular purpose, we will obtain such consent where required. Where permitted by law, you may withdraw consent.
How to Exercise Your Privacy Rights
Where applicable, you may submit a privacy request through:
- Phone: [Privacy Phone Number]
- Email: [Privacy Email Address]
- Privacy Request Form: [Privacy Request Form URL]
- Mail:
Elite Medical Billing Services
Attn: Privacy Officer / Chief Compliance Officer
[Business Mailing Address]
To protect your personal information, we may require you to provide information reasonably necessary to verify your identity before processing certain requests.
We will respond to valid privacy requests within the timeframe required by applicable law.
Certain information may be exempt from deletion, access, correction, or other requests under applicable law.
If we deny a request in whole or in part and applicable law provides a right to appeal, we will provide information regarding the applicable appeal process.
Where required by applicable law, we will provide additional information concerning the reason for denying a request.
PRIVACY NOTICE FOR RESIDENTS OF CALIFORNIA
If you are a California resident, California privacy law may provide you with additional rights concerning your personal information.
Depending on the circumstances and applicable law, categories of personal information we may collect can include:
- Identifiers
- Customer or business records information
- Commercial information
- Internet or electronic network activity
- Professional or employment information
- Geolocation information
- Inferences derived from personal information
- Other categories of personal information described by applicable California law
We may collect and use this information for purposes including:
- Providing and administering services
- Responding to inquiries
- Operating and improving our Sites
- Customer support
- Business administration
- Security and fraud prevention
- Marketing and advertising where permitted
- Legal and regulatory compliance
- Other purposes described in this Policy
Depending on the circumstances, personal information may be disclosed to service providers, contractors, business partners, affiliated entities, healthcare provider customers, or other parties as permitted by applicable law.
California Privacy Rights
Subject to applicable exceptions and limitations, California residents may have the right to:
- Request access to personal information
- Request information about categories of personal information collected
- Request information about sources from which personal information was collected
- Request information about purposes for collecting or using personal information
- Request information about categories of third parties to whom personal information has been disclosed
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising
- Appeal certain decisions regarding privacy requests
How California Residents May Exercise Their Rights
California residents may submit requests through:
- Phone: [Privacy Phone Number]
- Email: [Privacy Email Address]
- Privacy Request Form: [Privacy Request Form URL]
- Mail:
Elite Medical Billing Services
Attn: Privacy Officer / Chief Compliance Officer
[Business Mailing Address]
You may submit a request yourself or, where permitted by law, through an authorized agent.
We may take reasonable steps to verify the identity of the person submitting a request.
We will not discriminate against you for exercising privacy rights provided to you under applicable law.
Where required by applicable law, we will respond within the applicable statutory timeframe. If an extension is permitted and necessary, we will provide appropriate notice.
Certain information may be exempt from privacy requests where an exception under applicable law applies.
CALIFORNIA “SHINE THE LIGHT” LAW
California residents may have certain rights under California Civil Code Section 1798.83, commonly known as the “Shine the Light” law, concerning disclosure of personal information to third parties for their own direct marketing purposes.
If applicable, California residents may request information concerning the categories of personal information disclosed to third parties for their own direct marketing purposes and the categories of third parties receiving such information.
Requests may be submitted to:
Elite Medical Billing Services
Attn: Privacy Officer / Chief Compliance Officer
[Business Mailing Address]
Email: [Privacy Email Address]
We may require information necessary to verify your identity and process your request.
SITE IS INTENDED FOR ADULTS 18 OR OVER, NOT MINORS
Our Sites are generally intended for individuals who are at least 18 years old.
We do not knowingly seek to collect personal information directly from children under the age of 13 through our general Sites.
If you are a parent or legal guardian and believe that a child has provided personal information to us in violation of applicable law, please contact us using the information provided in the “How to Contact Us” section.
If we determine that we have collected personal information from a child in circumstances where applicable law requires deletion, we will take appropriate steps to delete the information as required by law.
Our Sites and services may involve healthcare-related information. Such information may be subject to additional privacy protections under applicable laws and contractual requirements.
INFORMATION WE COLLECT IS GOVERNED BY APPLICABLE LAW
Our Sites and services may be operated from or involve processing in the United States and other locations.
If you access our Sites from outside the United States, your information may be transferred to, processed, or stored in the United States or other jurisdictions where we or our service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, we will implement appropriate safeguards for international transfers and processing of personal information.
Nothing in this Policy is intended to limit privacy rights that cannot legally be waived.
PRIVACY POLICY UPDATES AND REVISIONS
We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the beginning of this Policy.
Material changes may also be communicated through appropriate notices on our Sites or through other reasonable methods where required by applicable law.
Your continued use of our Sites following the posting of an updated Policy may be subject to the revised Policy, to the extent permitted by applicable law.
We encourage you to review this Policy periodically to remain informed about our privacy practices.
HOW TO CONTACT US
If you have questions, concerns, comments, or requests regarding this Privacy Policy or the way Elite Medical Billing Services collects, uses, or discloses personal information, you may contact us using the information below:
Elite Medical Billing Services
[Legal Company Name]
Attn: Privacy Officer / Chief Compliance Officer
Address: [Business Address]
Email: [Privacy Email Address]
Phone: [Privacy Phone Number]
For privacy-rights requests, please include sufficient information for us to understand and process your request.
If you have a disability and require this Privacy Policy in an alternative accessible format, please contact us using the information above, and we will work with you to provide appropriate assistance where required by applicable law.
ADDITIONAL HIPAA INFORMATION
When Elite Medical Billing Services provides services to healthcare providers that involve the creation, receipt, maintenance, or transmission of PHI on behalf of those providers, our handling of PHI may be governed by HIPAA and applicable Business Associate Agreements.
In such circumstances, our obligations concerning PHI may differ from our practices concerning information collected directly through our public website.
Healthcare providers remain responsible for providing their own applicable patient privacy notices and for fulfilling their obligations as covered entities or other regulated entities under applicable law.
If you are a patient and have questions about your health information or how your healthcare provider uses or discloses PHI, you should generally contact your healthcare provider directly.
Where applicable, Elite Medical Billing Services will handle PHI according to the terms of the applicable Business Associate Agreement and applicable federal and state privacy requirements.
Elite Medical Billing Services SMS & Communications Policy
Last updated: September 26, 2026
This SMS & Communications Policy explains how [Legal Company Name] dba Elite Medical Billing Services (“Elite Medical Billing Services,” “Elite,” “we,” “us,” or “our”) communicates with healthcare providers, medical practices, business clients, and other individuals through text messages (SMS), telephone calls, and messaging platforms.
Elite Medical Billing Services provides medical billing, medical coding, provider credentialing, revenue cycle management (RCM), denial management, billing audits, accounts receivable management, payment posting, and related healthcare administrative services.
- Business: [Legal Company Name] dba Elite Medical Billing Services
- Business Address: [Business Address]
- SMS Support: [SMS Support Email] | [SMS Support Phone]
- Main Line: [Main Business Phone]
1. What We Send by SMS
Elite Medical Billing Services sends SMS messages only for legitimate business communication with healthcare providers, medical practices, business clients, and other individuals who have expressly opted in to receive text messages from us.
Depending on your relationship with Elite and the services you request, messages may include:
- Consultation requests and service inquiries
- Appointment and call scheduling
- Appointment confirmations and reminders
- Billing support and account updates
- Credentialing and provider enrollment updates
- Claim status notifications
- Accounts receivable or billing-related updates
- Customer support responses
- Service-related notifications
Elite Medical Billing Services does not use this SMS program to send promotional or marketing text messages.
We do not send messages concerning loans, debt relief, political content, or other content prohibited by applicable wireless carrier or messaging-platform policies.
We do not include patient Protected Health Information (PHI) in ordinary SMS messages. When sensitive information or PHI needs to be communicated, we use appropriate secure channels designed to protect confidential information.
Message frequency varies depending on your requests, account activity, appointments, and interactions with Elite Medical Billing Services. Message and data rates may apply.
2. How You Opt In (Call-to-Action)
You will only receive SMS messages from Elite Medical Billing Services after providing express consent through an applicable opt-in method.
a) Website Form
Our website contact or consultation forms may include an optional SMS consent checkbox.
The checkbox will be unchecked by default and will not be required to submit the form.
The SMS consent language may read:
“I agree to receive SMS messages from Elite Medical Billing Services about my consultation request, appointment scheduling, billing support, credentialing updates, claim-related communications, and account updates. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms & Conditions.”
If you do not select the SMS consent option, we will not enroll you in our SMS program based solely on your submission of the form. We may contact you through other available communication methods, such as phone or email, as appropriate.
b) Written Consent
When appropriate, Elite Medical Billing Services may provide an SMS Consent Form to a provider, practice, or business client.
The consent form may state:
“I agree to receive text messages from Elite Medical Billing Services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for support. Consent is not required to purchase services.”
The completed consent record may be maintained according to our applicable record-retention practices.
c) Verbal Consent at Onboarding
Where verbal consent is permitted and used, trained Elite Medical Billing Services personnel may provide an SMS disclosure and request consent.
The script may state:
“Thank you for choosing Elite Medical Billing Services. We offer SMS updates about your account, billing support, credentialing, claims, scheduling, and other service-related matters. Before you opt in: message frequency varies; message and data rates may apply; reply STOP at any time to unsubscribe or HELP for support; your mobile number will not be shared with third parties or affiliates for their own marketing purposes. May we send you SMS updates?”
Where verbal consent is used, we may maintain a record of the date, time, telephone number, staff member, and consent status in accordance with our procedures and applicable requirements.
Elite Medical Billing Services does not knowingly purchase, rent, or use third-party phone lists to send unsolicited SMS messages.
We do not intentionally enroll individuals in our SMS program without appropriate consent.
3. Messages You May Receive
Opt-In Confirmation
After you successfully opt in, you may receive a confirmation message such as:
“Elite Medical Billing Services: You’re subscribed to account and support messages. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”
Example Service Messages
Examples of messages may include:
- “Elite Medical Billing Services: Your consultation is confirmed for Tuesday at 10:00 AM PT. Reply STOP to opt out.”
- “Elite Medical Billing Services: Your billing update is available. Please contact your account representative if you have questions. Reply STOP to opt out.”
- “Elite Medical Billing Services: Your credentialing application has moved to the next stage. We’ll provide additional updates as available. Reply STOP to opt out.”
- “Elite Medical Billing Services: Your claim-related update is available. Please contact your billing representative if you need assistance. Reply STOP to opt out.”
These examples are provided for illustration. Actual messages may vary depending on the services requested and your relationship with Elite Medical Billing Services.
4. How to Opt Out (STOP)
You may opt out of Elite Medical Billing Services SMS communications at any time by replying:
STOP, CANCEL, END, UNSUBSCRIBE, or QUIT
to an SMS message from us, where supported.
After receiving a valid opt-out request, you will receive a final confirmation message, such as:
“Elite Medical Billing Services: You have been unsubscribed and will receive no further SMS messages. Reply START to resubscribe.”
Once you opt out, we will stop sending SMS messages covered by the applicable SMS program, except where a message may be required for administrative, legal, security, or other permitted purposes.
Where supported, you may opt back in by replying:
START, YES, SUBSCRIBE, or JOIN
or by completing a new SMS consent process.
Opting out of SMS communications does not necessarily terminate other forms of communication. We may continue to communicate with you by email, telephone, secure systems, or other appropriate methods when necessary to provide requested services or manage your account.
5. How to Get Help (HELP)
You may reply HELP to an SMS message for assistance, where supported.
You may also contact us directly:
Email: [SMS Support Email]
Phone: [SMS Support Phone]
A help response may state:
“Elite Medical Billing Services Support: Email [SMS Support Email] or call [SMS Support Phone]. Msg & data rates may apply. Reply STOP to opt out.”
6. Messaging Platforms We Use
Elite Medical Billing Services may use third-party communication and messaging platforms to send and receive business SMS messages.
The specific messaging providers we use may change from time to time as our communication systems are updated.
Any messaging provider used by Elite Medical Billing Services will be expected to process information according to applicable contractual, security, privacy, and legal requirements.
Our SMS program maintains consistent consent, opt-out, and privacy practices regardless of the messaging platform used.
Business Communication Platforms
Where applicable, we may use business communication platforms to communicate with opted-in healthcare providers, medical practices, business clients, and other authorized contacts.
Examples of communications may include:
“Elite Medical Billing Services: We’ve received your request and will follow up regarding the next steps. Reply STOP to opt out.”
or:
“Elite Medical Billing Services: Your scheduled consultation is confirmed. Please contact us if you need to make changes. Reply STOP to opt out.”
These platforms are intended for legitimate business and service-related communication and are not used for unsolicited promotional SMS campaigns.
An SMS opt-out request will apply to the applicable Elite Medical Billing Services SMS program, regardless of which approved messaging platform is used.
7. Privacy and Security
Elite Medical Billing Services takes the privacy and security of personal information seriously.
Mobile phone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
SMS originator information and consent data will not be sold, rented, or traded.
Information may be shared with service providers that are necessary to operate our SMS program, such as authorized messaging, telecommunications, technology, hosting, or support providers.
These providers may process information solely as necessary to provide their contracted services and subject to applicable contractual and legal requirements.
Where our services involve Protected Health Information (PHI), we use appropriate safeguards and contractual arrangements as required by applicable law and our agreements with healthcare provider customers.
Elite Medical Billing Services may maintain administrative, technical, and physical safeguards designed to protect information, which may include:
- Encryption where appropriate
- Access controls
- Authentication procedures
- Role-based access
- Security monitoring
- Employee privacy and security training
- Vendor management
- Incident response procedures
- HIPAA-related safeguards where applicable
No electronic communication system can be guaranteed to be completely secure. Therefore, we encourage you not to send sensitive or confidential information through ordinary text messages.
For information about how Elite Medical Billing Services collects, uses, protects, and discloses personal information, please review our Privacy Policy.
Privacy Policy: [Privacy Policy URL]
8. Frequently Asked Questions
Do you send marketing texts?
No. Elite Medical Billing Services uses this SMS program primarily for business and service-related communication with individuals who have opted in.
Will I receive a text just because I submit your Contact Form?
No. If the website form includes an SMS consent option, you must affirmatively select the SMS consent option before being enrolled in the SMS program.
If you do not provide SMS consent, we may use other appropriate communication methods, such as email or telephone.
How often will I receive messages?
Message frequency varies based on your requests, account activity, appointments, service interactions, and other business communications.
Do you use automated messages?
Certain SMS communications may be automated, including:
- Opt-in confirmations
- HELP responses
- STOP confirmations
- Appointment reminders
- Scheduling notifications
- Certain account or service notifications
We do not use automated SMS messages to send unsolicited bulk promotional campaigns.
Can I opt out at any time?
Yes. Reply STOP, CANCEL, END, UNSUBSCRIBE, or QUIT to opt out where supported.
Can I still communicate with Elite after opting out?
Yes. Opting out of SMS does not prevent you from contacting Elite Medical Billing Services through other communication channels, such as telephone, email, or other approved methods.
Are message and data rates applicable?
Message and data rates may apply depending on your mobile carrier and plan.
Are wireless carriers responsible for delayed or undelivered messages?
Wireless carriers and telecommunications networks control certain aspects of message delivery. Elite Medical Billing Services cannot guarantee that every message will be delivered immediately or successfully.
What messaging rules do you follow?
Our SMS practices are intended to comply with applicable federal and state requirements, telecommunications and carrier requirements, applicable messaging-industry standards, and the policies of the messaging providers we use.
Where applicable, our SMS practices may include requirements relating to consent, opt-out requests, message identification, sender registration, and messaging frequency.
9. Contact Us
If you have questions about this SMS & Communications Policy, our SMS program, consent, opt-out requests, or our communication practices, please contact us:
Elite Medical Billing Services
[Legal Company Name]
[Business Address]
SMS Support:
[SMS Support Email]
[SMS Support Phone]
Main Line:
[Main Business Phone]
Privacy Contact:
[Privacy Email Address]
Mailing Address:
Attn: Privacy Officer / Chief Compliance Officer
[Business Mailing Address]
Related Policies
SMS Terms & Conditions: [SMS Terms & Conditions URL]
Privacy Policy: [Privacy Policy URL]
This SMS & Communications Policy may be updated periodically to reflect changes in our communication practices, services, technology, applicable requirements, or business operations. The “Last updated” date at the top of this Policy indicates when the Policy was most recently revised.